Mobile / Sports
jezzbaji collects the questions we hear most — about funding your account with bKash, switching to Rocket or Upay, and finding your way around account controls — and answers them directly here. If something is not covered, our support route is one tap away.
Most questions we receive fall into a short list: how to fund an account, what to do when a wallet transfer does not reflect, how to check transaction history, and where to go when something looks wrong. This FAQ is structured around those four clusters — payment paths first, then account controls, then support routes. Each answer describes the actual step you take inside your account or wallet app, not a general policy statement. Where a step differs between bKash, Rocket and Upay, we note the difference. Where a step is the same across all three, one answer covers it. You will not find invented processing times or made-up limits here — if a figure is not shown in your account dashboard, we do not quote it. For anything that changes with your account tier or the amount you move, the live figure shown in your account at the time of the transaction is the one that applies. Check those fields carefully before confirming any transfer.
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When an FAQ answer does not resolve your issue, use the published support routes inside your account. Each channel is accessible from the help icon in the account menu. Describe your wallet type — bKash, Rocket or Upay — and the transaction reference when you write in, so the team can pull the right record without back-and-forth.
Open the chat icon from your account dashboard. Share your wallet type and transaction reference for the quickest resolution. Available through the help section of your signed-in account page.
Send your query to the support email address shown in the Contact section of your account. Include your registered number and a brief description of the issue — wallet, game or account access.
The Help Centre inside your account lists published articles on bKash, Rocket and Upay deposit steps, withdrawal paths and account verification. Check it before opening a ticket — most answers are already there.
Every answer in this FAQ reflects the actual account flow you encounter when you log in — no invented steps, no assumed limits. We update entries when the account interface changes, not on a fixed schedule. If you spot a step that no longer matches what you see on screen, contact support so we can correct it.
Each FAQ answer is written from the live account interface — deposit screens, wallet fields and transaction records — not from a generic template. What you read here matches what you see when you log in.
We do not quote processing times, fee percentages or transaction limits unless your account dashboard shows them. The live figure in your account at the moment of the transaction is always the one that counts.
bKash, Rocket and Upay each have a slightly different confirmation flow. Where those flows differ, this FAQ separates the answer by wallet type so you follow the right path for your own app.
When the account interface changes a step or a field label, we revise the relevant FAQ entry. Check the support chat if an answer looks out of date — the team has the current flow and will walk you through it.
The three configured wallet routes work similarly at the account level, but each has its own confirmation screen and sender number format. Knowing the difference before you transact saves you from a failed transfer or a pending status that sits unresolved. Compare the key points below and check your own wallet app for the current fields.
The primary wallet route. Enter the displayed merchant number in your bKash app, confirm the amount, and copy the transaction ID back into the deposit field in your jezzbaji account before submitting.
Uses a mobile banking number format. Open Rocket, select Send Money or Payment, enter the account number shown on the deposit page, and paste the confirmation reference into your account after the transfer completes.
Works through the Upay app payment flow. Tap Pay, enter the payee number shown in your account, confirm the amount, and return to your account to paste the Upay transaction reference in the required field.
For any wallet, never close the deposit screen before copying the transaction reference. If the status stays pending after you submit the reference, contact support with that reference number and the wallet type you used.
Beyond the payment paths, a few things stand out in how the account is built. Studio content from Habanero, Microgaming, JDB, PG Soft, Bigtime Gaming and CQ9 sits in one lobby, so you move between slot rooms and cricket betting — like Cricket Betting Inplay — without switching sections. The account menu keeps your wallet history, transaction references and support access in one scrollable panel.
Cricket Betting Inplay lets you follow a match and place positions as the game moves. It sits under the sports section of the lobby, separate from casino titles, so you can track it without leaving your active session.
Habanero, Microgaming, JDB, PG Soft, Bigtime Gaming and CQ9 titles are available inside one account. Slot rooms from each studio open from the games rail — no separate login or additional app needed.
Every deposit and withdrawal — regardless of which wallet you used — appears in the transaction history panel inside your account. Reference numbers, amounts and statuses are listed there for your own records.
The full account — wallet panel, game lobby and support chat — loads through a mobile browser. No separate download is required. The layout adjusts to your screen size automatically on Android or iOS devices.
These are the questions we hear most from people setting up their account and making their first deposit. Each answer points to the specific screen or step inside your account — read it alongside the relevant section of your wallet app for the clearest path forward.
Go to the deposit section in your account and select bKash. Copy the merchant number displayed, open your bKash app, tap Payment, enter the number and amount, confirm, then paste the transaction ID back into the deposit field on your account screen before you submit.
A pending status usually means the transaction reference was not submitted or did not match. Check your wallet app for the confirmation message, copy the transaction ID, and enter it in the deposit reference field. If it stays pending after that, contact support with the reference and your wallet type.
Yes. Each deposit is a separate transaction and you choose the wallet route at the time you initiate it. Your account does not lock you to one wallet. The deposit screen shows all three configured routes — bKash, Rocket and Upay — each time you open it.
Open the account menu and go to Transaction History. Every deposit and withdrawal is listed there with its reference number, amount, wallet type and status. If you need a specific reference for a support query, copy it directly from that screen.
Go to Account Settings and look for the wallet verification section. Enter the mobile number linked to your bKash, Rocket or Upay account and follow the confirmation steps shown on screen. The verified number then appears in your profile for future deposits and withdrawals.
The full account loads through a standard mobile browser — Chrome, Firefox or Safari on Android and iOS. The deposit screen, game lobby, transaction history and support chat are all accessible without downloading a separate app. Ensure your browser is up to date for the smoothest experience.
Use the password reset option on the login screen — enter your registered mobile number and follow the steps sent to that number. If the reset message does not arrive or your number has changed, contact support through the help email published on the Contact page inside the account.